** WE ARE CURRENTLY CLOSED DUE TO THE COVID-19 VIRUS SPREAD **
Divergent Martial Arts (DMA) is committed to maintaining a high standard of conduct in all our business activities, which includes protecting your privacy in accordance with applicable privacy laws.
This policy describes how we will manage your personal information in an open, transparent, and lawful way.
Why do we collect and use your personal information?
When we refer to personal information, we mean information which identifies you as an individual or from which your identity can be reasonably determined.
We collect and manage your personal information so that we can better:
Without your personal information, we may not be able to provide our products or services to you.
What type of personal information do we collect?
When we collect and hold personal information, it may include details such as your name, address, email, telephone number, date of birth, gender, stated or likely preferences and interests (e.g. whether you may be interested in particular products or promotions), and any other details reasonably related to you taking up a membership with us for yourself or a child under your guardianship.
How do we collect your personal information?
We may collect personal information about you during your interactions with us including when:
Cookies and other technologies;
We may collect personal information about you using cookies and other technologies when you visit our websites to create a better and more consistent shopping experience that is more personal to you.
You can delete cookies that are already on your computer by going to the “settings” section in your browser which should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to use certain functions of our website, Social media and other third party websites.
We use a number of third party websites and social media platforms including Instagram, LinkedIn, Facebook and YouTube.
We may make use of any information that you make public when you use any such services or platforms. Such information available for use by us may include images and text relating to us or our products, services, promotions, events, club memberships and club cards.
You may be able to access other third party websites through our websites. If the operators of those third party websites collect information about you, we may have arrangements in place with those third parties that allows us to collect or have access to that information.
How do we use your personal information?
We may use your personal information to provide our club memberships, communicate with you or respond to an enquiry/complaint, and fulfill our membership needs.
We will use or disclose your personal information for direct marketing purposes if you have provided your information for that purpose or if you have subsequently provided consent for your information to be used in this way.
We may contact you from time to time (by mail, telephone, email, SMS, social media platforms or any other appropriate means) with information about our products and services and our business partners, which we think may be of interest to you.
We may also provide relevant marketing to you whether directly or through online advertisement networks or other third parties services such as those operated by Google, based on your browsing activities, information collected by surveys, website analytics, online behavioral advertising, and other means.
You may choose not to receive direct marketing communications from us by ‘opting-out’. Each of our direct marketing materials will tell you how to do this and we will comply with your request within a reasonable time-frame.
Sharing your personal information;
We may need to disclose your personal information to third parties who perform functions or services in connection with our business, such as payment processing; marketing; banking; mailing functions; gateway provision; insurance; document management; information technology services including data storage, hosting and security; for operation of our websites; or where we are otherwise required to by law.
Overseas disclosure of your personal information;
Some of our third party service providers have operations overseas or are located overseas. In order for them to provide their services to us (e.g. storage and processing of our data, collection of personal information in a different country to your location), we may have to send your personal information overseas. Before we do so, we will take reasonable steps to ensure that our third party service providers do not breach the relevant privacy laws in relation to your personal information.
We will ensure that any overseas sharing of personal information is done in a way which requires compliance with privacy and security industry standards, both during transit and at the overseas destination.
Due to the number of third party services providers which we engage with from time to time, it is not practicable to provide an exhaustive list of every country where your personal information may be sent. However, it is likely that your personal information will be sent to the following countries: China and the United States.
How do we secure your personal information?
Even though our websites are professionally hosted and operate in a secure environment, there is always a risk in transmitting your personal information via the Internet. To make sure you are accessing a secure server, please check for the unbroken key or closed lock symbol generally located either at the bottom left or top right of your browser window. You can also check this by looking at the URL. If the URL is secure, then the first characters will read ‘https’ rather than just ‘http’.
We are compliant with the Payment Card Industry Data Security Standard (PCI DSS) which is an information security standard for organisations that handle credit card data via our use of PayPal to process payments. This means that your credit card details will be handled using secure processes when you shop with us online.
Please DO NOT enter any credit card details when contacting us via email or through our website “Contact Us” forms. Credit card details will not be encrypted in these situations and will not be secure!
Security of your personal information;
We will take reasonable steps to protect your personal information, including from misuse, interference and unauthorised access or disclosure. We require our team members to adhere to our internal information security policies to safeguard your personal information at all times.
If we no longer need your personal information, then we may destroy or de-identify the information.
If we become aware that your information has been subjected to unauthorised access, we will report such breach as required by law.
We hold personal information in a number of ways, including:
Obtaining a copy of this policy;
What if you are not happy with how we treat your personal information?
If you have any questions or would like to raise any concerns about your personal information, please email, or write to us.
As always, we value your feedback and ideas.
Divergent Martial Arts.
PO Box 7128,
If you make a complaint with us regarding your personal information, we will aim to respond to your compliant within 30 days.
If you are not happy with our response, please let us know and we will aim to address any further concerns you have. If you are still not happy with our response, you may wish to contact the Office of the Australian Information Commission (OAIC), whose details are listed below.
Further information about your privacy rights and Commonwealth privacy law by contacting the OAIC:
GPO Box 5218,
1300 363 992
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